Effective ·
Privacy Policy
This policy explains what information AiVantEdge collects when you visit aivantedge.com or contact us through it, why we collect it, and the choices you have. We keep it short because we do not collect much.
What this policy covers
This policy applies to www.aivantedge.com, our booking pages on links.aivantedge.com, and the text messages and emails we send you after you contact us through the site.
Aivantedge, which does business as AiVantEdge, is a veteran-owned company based in Miami, Florida, and owned by Hector Perez. When this policy says "we", "us", or "our", it means Aivantedge.
This is a business-to-business site. The services we sell are covered by separate written agreements, and those agreements describe how we handle client data during an engagement. This policy covers the website and the inquiries that come through it.
The site is currently in English. A Spanish version is planned. If the two versions ever differ, the English version controls.
Information you give us
You can browse the site without giving us anything. There are no accounts, no logins, and no payments on the site.
Our contact form also shows two SMS consent checkboxes. Both are unchecked by default, and you decide whether to tick either one. The SMS section below explains what each box means.
When you book an appointment through the calendar on links.aivantedge.com, we collect the time you pick and the contact details the calendar asks for, usually your name, email, and phone.
The Voice AI sample on the site is a scripted simulation rendered by our own site; using it sends nothing to anyone. If we publish a demo phone number, calling it connects you to our AI receptionist, which runs on a third-party voice platform (Thinkrr.ai) that records and transcribes the call to operate it. AiVantEdge may receive those transcripts; we keep them no longer than 90 days and delete them sooner on request. Do not share anything on a demo call that you would not want in a transcript.
Here is exactly what our contact form asks for (shorter versions of the form on some pages omit the message box):
- First name
- Last name
- Work email
- Mobile phone
- Business name
- A free-text message describing what you need
Information collected automatically
Analytics. We plan to use Google Analytics 4 from launch to understand how people use the site in aggregate: which pages get visited, how long people stay, roughly where visitors come from, and what devices and browsers they use. Google Analytics sets cookies and similar identifiers to do this. We look at totals and trends, not at individual visitors.
Fonts. The typefaces on this site are served from our own hosting. Loading them does not send a request to Google or any other third party.
Server logs. Our hosting provider, Vercel, keeps standard server logs that record IP addresses, request times, the pages requested, and browser details. We use these to keep the site running and to investigate security problems.
Embedded tools. The booking calendar is loaded from its provider's servers. When you use it, the provider may set its own cookies and receive your IP address and browser details under its own privacy policy.
No advertising pixels. We do not run advertising or retargeting pixels on the site at launch. If we add one later, such as the Meta Pixel, we will update this policy before it goes live and describe what it does.
SMS messaging and consent
Our forms offer two separate kinds of text-message consent. Each has its own checkbox, both are unchecked by default, and you can tick one, both, or neither. They are described at the end of this section.
Consent to promotional texts is never a condition of buying anything from us. You can leave that box unchecked and still contact us, book a call, or become a client.
Message frequency varies. Message and data rates may apply, depending on your carrier and plan. Reply STOP to any message to opt out. Reply HELP for assistance. You can also opt out or ask questions by emailing hector@aivantedge.com or calling 786-231-1601.
When you reply STOP, we may send one final message confirming you have been unsubscribed. Replying STOP stops all texts from us, both transactional and promotional. If you only want one kind stopped, email or call us and we will adjust it.
We record every consent you give. When you submit a form, we store a note in our CRM with which boxes you ticked, the exact wording shown next to each box, the page you were on, and the date and time. We keep that record so we can prove consent if asked and honor your opt-out.
Texts come from our dedicated business phone number. We do not share your phone number or your SMS consent with anyone else for their own marketing.
The two kinds of consent are:
- Transactional SMS: texts about your inquiry, appointment confirmations and reminders, and updates about services you have asked about or are receiving.
- Promotional SMS: occasional marketing texts about our offers, tips, and news.
How we use information
We use server logs (and, once enabled, aggregate analytics) to see how the site is performing in aggregate, fix problems, and detect misuse. We do not use them to build profiles of individual visitors, and we do not use your information for anything unrelated to the reason you gave it to us.
We use the information you give us to:
- Respond to your inquiry and answer your questions
- Schedule, confirm, and remind you about appointments
- Send the transactional and promotional texts and emails you agreed to
- Understand which of our services might fit your business before we talk
- Keep records of the consents you gave and the messages we exchanged
- Protect the site and our systems against abuse
The profit leak calculator
The site includes an interactive profit leak calculator. Anything you type into it is calculated in your browser. Nothing is sent to our CRM or saved by us. To let you come back to or share a result, the three slider values are placed in the page's web address; if you reload or follow a link with that address, it appears in ordinary server logs like any other page address.
The calculator applies one published statistic to your own inputs to give a rough picture of how much revenue missed calls might be costing you. That statistic and its source are identified on the calculator page. For comparison, the calculator also shows the monthly price of our Voice AI receptionist. That is a real price, not an illustration, but any purchase is governed by the written agreement you sign with us. The result is an illustration, not a guarantee, a prediction, or financial advice.
How long we keep information
We keep contact records for as long as we have a business relationship with you or a legitimate reason to keep them, such as an open inquiry, an active agreement, or a legal or accounting requirement.
We keep records of SMS consent and opt-outs for as long as needed to show that we followed the messaging rules, including after you opt out, so we do not text you again by mistake.
When you ask us to delete your information, we delete it from our CRM unless we need to keep a specific record for legal reasons. In that case we keep only what is required and tell you what we kept.
If we receive a transcript of a Voice AI demo call, we keep it no longer than 90 days and delete it sooner on request.
Aggregate analytics data and server logs are held by the providers named above for limited periods under their own retention settings.
Your choices and rights
You do not need an account to exercise any of these. Email hector@aivantedge.com or call 786-231-1601 and tell us what you want done.
We will confirm it is really you, usually by replying to the email address or phone number already on the record, and we will respond within a reasonable time. If we cannot fully honor a request, we will tell you why.
Your choices:
- Access: ask what information we hold about you and get a copy.
- Correction: ask us to fix anything that is wrong or out of date.
- Deletion: ask us to delete your contact record.
- Opt out of texts: reply STOP to any message, or ask us to remove your number.
- Opt out of emails: use the unsubscribe link in any marketing email, or ask us.
- Cookies: you can block or delete cookies in your browser settings. The site still works without them.
California residents
If you live in California, the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA) may give you additional rights. Here is the notice it requires, in plain terms.
Categories we collect: identifiers (name, email address, phone number, IP address); professional or employment-related information (your business name and, if you mention it, your role there); commercial information (the services you ask about); internet activity (pages visited, browser and device information); approximate location derived from your IP address; and the content of any message you send us or say on a demo call, which may include an audio recording. We collect these directly from you and from your browser. We do not collect sensitive personal information as the law defines it.
In the past 12 months we disclosed identifiers, contact details, and business information to service providers for business purposes: the CRM and hosting providers named above under Who we share it with. Once analytics is enabled, internet activity will also go to Google Analytics.
Purposes: responding to inquiries, scheduling appointments, sending messages you consented to, measuring site usage, securing the site, and keeping records.
No sale or sharing: we have not sold personal information or shared it for cross-context behavioral advertising in the past 12 months, and we do not do so now. We do not knowingly collect personal information from anyone under 16.
Your rights: to know what we collect and why; to access it; to correct it; to delete it; to opt out of sale or sharing (which does not apply, because we do neither); to limit use of sensitive personal information (which also does not apply); and not to be discriminated against for exercising these rights.
How to submit a request: email hector@aivantedge.com with the subject line "California privacy request", or call 786-231-1601. We will confirm receipt within 10 business days and respond within 45 days. If we need more time, we may take up to 45 more days and will tell you why. You may use an authorized agent to submit a request; we will ask for proof that you gave the agent permission.
Non-discrimination: we will not deny you services, charge you a different price, or give you a different level of service because you exercised a privacy right.
Florida residents
The Florida Digital Bill of Rights applies to businesses much larger than ours, and we are below its thresholds. We honor the rights it describes anyway. If you live in Florida and want to access, correct, delete, or get a copy of your information, or opt out of marketing, use the contact details in this policy and we will treat your request the same way we treat any other.
Children
The site is for businesses and the people who run them. It is not directed at anyone under 18, and we do not knowingly collect information from minors. If you believe a minor has submitted a form, email us and we will delete the record.
Security
We use reasonable safeguards to protect your information. The site is served over HTTPS, access to our CRM is limited to the people who need it, and we rely on established providers that run their own security programs.
No method of transmitting or storing information is perfect, and we cannot promise absolute security. If we learn of a breach that affects your information, we will notify you as the law requires.
Changes to this policy
When we change this policy, we update the effective date at the top of the page. If a change is material, for example adding an advertising pixel or collecting a new kind of information, we will post a short note on this page describing what changed. Continuing to use the site after a change means the updated policy applies to you.
Contact
Questions, requests, or concerns about privacy go directly to Hector Perez, the owner. Email hector@aivantedge.com or call 786-231-1601. We are based in Miami, Florida, and we respond to privacy requests by email.